FAQ - Managers


Is the EAP really free?

Employees and family members (living with the employee) never pay for EAP services. The employer pays a capitated rate, a lump sum, based on the number of employees in the organization. This rate usually includes services to the organization as well.

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Is the EAP confidential?

Yes. Information about an employee's or family member's contact with the EAP can only be disclosed with their written permission. The EAP may only disclose information without consent when required to by law.

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How many times can I see my EAP consultant?

The number of consultation sessions available to employees and family members is different from employer to employer. Most of our EAP contracts provide up to 6 sessions, some as few as 3 and some as many as 8. We are specialists in brief, solution-focused consultation and many problems can be resolved in 1-3 sessions.

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What if I've used up my sessions and a new problem comes up?

The number of sessions available is per problem, per problem-year. The problem-year starts with your first visit to us with a particular problem (not on January 1st). If a new, completely different problem comes up, you start a new problem-year, with new sessions available.

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Can I keep seeing my consultant after I've used up my sessions?

No. We at The Solutions Group are EAP specialists. We see the value of having a limited number of sessions providing extra motivation to make changes. EAP consultation is not meant to be mental health treatment. If longer term treatment is necessary, we will refer you to an appropriate resource as early in the consultation process as possible. Longer term resources may be covered by your insurance benefit or may be community resources with low to no cost.

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Is my supervisor punishing me by telling me to go to the EAP?

No. A supervisor's referral to the EAP is a way of holding out a helping hand to someone struggling with work performance. Your EAP consultant can help you learn to be happier at home and at work.

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I'm not crazy! Why should I go see a shrink?

While EAP consultants at The Solutions Group are licensed behavioral health professionals, we don't call ourselves psychotherapists or counselors. We are advisors, guides to help you to make your way through the more difficult parts of life.

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I don't believe in counseling so how can the EAP help?

If you are having financial problems and go to a financial consultant, you don't have to believe in financial planning in order to learn some useful things that can help you to better manage your money. We're consultants who specialize in helping people learn ways to solve home and work problems. That's why we're called The Solutions Group.

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How do employees come to the EAP?

Most EAP clients refer themselves to the EAP. They hear about us in orientation sessions, see our posters around the work place, receive mailings about us at home, see our magnet on their refrigerator, or hear about us from co-workers or family members. Some employees are more formally referred by supervisors or HR.

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How do I formally refer an employee to the EAP?

Your organization will need to decide whether referrals can be made by any supervisor or only through HR. After that, the formal referral process is simple:
Call The Solutions Group
Speak with an EAP Consultant
Give work performance information to the Consultant
Set up an appointment time for the employee
Give the employee the appointment time
The consultant, with the employees permission, will call you back after the session.

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What information will I get about the employee I referred?

We will ask the employee to sign an authorization to release information. This release will cover attendance at appointments, what future appointments are scheduled, whether the employee is compliant with recommendations and whether the employee has made progress.

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