Skip to Content

Updated Visitor Policies

At Presbyterian, the health and safety of our patients and workforce is our top priority. In order to protect our patients and staff, Presbyterian is revising our hospital and clinic visitor policies while the threat of COVID-19 continues.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Hospital Visitor Policy

To protect our patients and employees, Presbyterian is not allowing regular visitation at this time. Adult visitors may be approved in certain situations. These adult visitors must pass a health screening and will be required to wear a face mask or other personal protective gear, as needed. Approved visitors may include:

  • One parent or guardian of a pediatric patient in the emergency department or admitted to the hospital
  • One support person for patients in labor or delivery, family birthing units, or mother/baby care units
  • One medical decision maker or power of attorney for any patient unable to advocate for themselves, needs assistance providing their medical history or understanding medical information, or is a new patient to cancer care
  • One primary caregiver for a patient who is unable to provide for themselves

Additional visitors may be approved by our Incident Command team in special circumstances. Special circumstances may include patients who are receiving palliative or end-of-life care. If a special exception is made, the visitor(s) must follow all infection prevention policies and procedures, including wearing a face mask and other personal protective gear as instructed by staff.

Mask Policy

Presbyterian Healthcare Services requires all patients and approved family members visiting our emergency departments, hospital units or other services within our hospital sites to wear a face mask. You must have your face mask on when you arrive and keep it on the entire visit, unless otherwise directed by a provider.

If you or your loved one are admitted to the hospital for further treatment, we will provide you with a medical grade procedural mask.

Learn more about wearing a face covering or mask

Keep in Touch With Loved Ones in the Hospital

For those that can’t visit patients in our hospitals or emergency rooms, you can stay in touch using Skype video-calling for free on both Apple and Android.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, Facetime, Skype, WhatsApp and other online platforms.




Clinic Visitor Policy

To protect our patients and workforce all family members are prohibited from attending a clinic visit with a patient at this time. Adult visitors may be approved in certain situations. These adult visitors must pass a health screening and will be required to wear a face mask or other personal protective gear, as needed. Approved visitors may include:

  • One parent or guardian of a pediatric patient
  • One medical decision maker or power of attorney for any patient unable to advocate for themselves, needs assistance providing their medical history or understanding medical information, or is a new patient to cancer care
  • One primary caregiver for a patient who is unable to provide for themselves
  • Qualified interpreters

Waiting rooms are for patients and their designated support person only. Everyone will be required to adhere to social distancing requirements during the visit and anyone allowed in the exam room (except qualified interpreters) will be required to stay inside the room the entire visit.

All other family members, companions, or guardians not meeting these criteria will be asked to wait in their car or return at the end of the appointment time. Our clinic will ask for a cell phone number and will call when the patient is ready to leave.

Mask Policy

Presbyterian requires all patients and approved family members visiting our clinics, urgent cares, PRESNow 24/7 Urgent and Emergency Care locations and emergency departments to wear a face mask. You must have your face mask on when you arrive and keep it on the entire visit, unless otherwise directed by a provider.

Learn more about wearing a face covering or mask