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Online Visits

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​​​​​​Healthcare. Anywhere.

With Online Visits we can save you a trip to your provider’s office. Through our online system, Presbyterian Medical Group providers diagnose, treat, and prescribe medications. All you need to do is answer a few questions about your condition and then go to the nearest pharmacy. Online Visits is available 24 / 7*.

At this time, there is usually no cost to the patient for Online Visits, including screening for COVID-19 and referrals for COVID-19 testing and/or treatment. If you have insurance, your plan will be billed for the visit. Patients with high deductible plans will have to check with their health insurer for more detail regarding charges.

The online medical interview takes approximately ten minutes and for many conditions your treatment plan will be ready in an hour. If your condition requires in-person treatment, we’ll send your responses to your provider and schedule an appointment so you get care as soon as possible.

If your condition requires more information, the provider may add a video call to the visit. You will receive a text message from v.dox.com to start the video call.
Message and data rates may apply.

At this current time, Online Visits is available to anyone at least 4 years old. Register your child today by calling 505-923-7747.

A few of the common conditions treated through Online Visits include:

For children ages 4-17

  • Cough/cold/sore throat
  • Rash
  • Pink eye
  • Head lice
  • Burns
  • Acne

For ages 18+

  • Bladder infection / UTI
  • Flu
  • Cough, cold, allergies
  • Sinus pain or pressure
  • Sore throat
  • Pink eye
  • Ear pain
  • Rashes
  • Lower back pain
  • Smoking cessation
  • GERD (gastroesophageal reflux disease)

Online Visits may not be the best option if you have:

  • A diagnosed condition that affects the immune system
  • A fever, vomiting, or diarrhea for more than 2 weeks
  • Trouble with normal activities, such as getting dressed or eating
  • Severe, crushing chest pain

*Responses from Presbyterian Medical Group providers will be provided during the days and hours listed below:

Hours:
Monday - Friday, 7:00 a.m. - 6:00 p.m.
Saturday - Sunday, 8:00 a.m. - 3:00 p.m.​
Holiday Hours, 8:00 a.m. - 3:00 p.m.​

Contact Us

Customer Service is available.
Phone: (505) 923-7747

Hours:
Monday - Friday, 7:00 a.m. - 6:00 p.m.
Saturday, Sunday and Holidays, 8:00 a.m. - 3:00 p.m.