COVID-19 Advisory: To ensure the safety of our customers and employees, we will not be assisting walk-ins until further notice.
Contact us by phone
Provider Network Relationship Executives
The Provider Network Management department actively reaches out to the network as provider advocates. They provide support and education about Presbyterian regarding contracting, claims, and more. Your assigned Relationship Executive and Associate team serves as your primary contact with Presbyterian.
Provider Claims Activity Review and Evaluation (CARE) Unit
Claims, Appeals & Grievance and Prior Authorization questions
(505) 923-5757 or 1
Mon. – Fri., 8:00 a.m. to 5:00 p.m.
myPRES Provider Portal Helpdesk
(505) 923-5590 or 1
Credentials Verification Organization (CVO)
Hospital Ethics, Medical Education and Medical Rotations
(505) 841-1227 or
Human Research Protections
Send us a message
The myPRES provider portal also serves as a way to communicate and submit inquiries to Presbyterian about general information, eligibility, prior authorizations, claims status, and more.
Log into myPRES
Visit our Administrative Center
Presbyterian customers who need to visit in person can visit us at The Presbyterian Rev. Hugh Cooper Administrative Center, located near Balloon Fiesta Park.
9521 San Mateo Blvd. NE
Albuquerque, NM 87113
Hours: Weekdays, 8 a.m. - 5 p.m.
The main entrance is located on the east side of the building. The visitor parking lot is at the northeast corner of the building.
Map & Directions